Frequently Asked Questions

InfinityHealth is Kenner’s first Direct Primary Care practice. A model of affordable, comprehensive, immediate and very personal health care.

Direct Primary Care is a model where the physician has a direct contractual relationship with you, the patient. We work for you, we do not work for the insurance company. For a modest monthly fee Infinity Health provides primary care services for you. Visits, forms, refills, telephone/media consultations with no extra charge. We construct this for no-rush, same day visits if needed.

We keep our practice small so that you can have highly accessible individualized care. Read more HERE.

Patient membership is limited in size. This means more time for appointments, more time to speak directly to the doctor, longer appointments if you want, same day or next day service. More personalized service.

Infinity Health and Dr. Karl or Dr. Samia will have more time with you, working FOR you to provide enhanced access, encourage open communication, and strive for lower cost. If you need to come in, come in! If you need to discuss only, text, Skype whatever! We won’t make you miss work or school and come in just so we can bill an insurance company. If Dr. Karl medically thinks that you need to be seen face-to-face, then we will arrange for that.

Yes. You pay a modest monthly membership fee often less than your cell or TV bill with the daily cost being less than a typical Starbucks. The fee is automatically drafted from a checking account or credit card.Learn more about our member benefits HERE.

Direct Primary Care can be of great benefit. We can most likely reduce your health care cost and certainly do a great job of promoting and maintaining wellness. Contact us if you are an interested business owner who is purchasing typical insurance for your employees.

Infinity Health is especially good for self-insured businesses looking to improve employee health and reduce costs.

No, we have cleared away that interference

Commercial insurance has no place in Family Medicine. This is a core tenant. We strive to have a DIRECT relationship with YOU. We refuse to accept the fact that a middle-man is involved. Insurance companies have no right to dictate your care nor do they have any right to know your Personal Health Information.

We recommend that our patients obtain a healthshare plan or a major medical plan and a health savings account (HSA) to ensure financial help should hospitalization or referral to a specialist be necessary. The PPACA (Obamacare) makes it a law that you MUST carry health insurance or your own governement will fine you! We will refer you to the appropriate insurance agent who can help you select and craft a health care plan that fits your needs.

It could in a good way!

By choosing Direct Primary care you may be able to get a less expensive catastrophic policy with a significantly lower premium!

Yes, you can become a member of Infinity Health if you have Medicare.

You can still see Dr. Hanson or Dr. Suleman. The monthly membership fee applies equally to everyone. You are still eligible for all the services and discounts.

In fact, an Infinity Health membership means we still work hard to keep your lab, X-ray and medication costs as low as possible.

No. No copay. We do not participate with commercial insurances so is not required to collect a copay from you!

No deductibles to pay for Infinity Health members either!

We are a Family Medicine team that strives to provide health maintenance and disease prevention services as well as your typical acute needs on a more individual basis. We are YOUR Family Doctor, not simply what your insurances categorizes as a “Health Care Provider.”

Please see our “Benefits” section for details. We offer a direct relationship with you, enhanced access, comprehensive care, quicker appointments, longer appointments, discounted medications and labs…here when you need us.”

We have been able to negotiate for deeply discounted labs at many facilites. Since so much of your costs are not covered because of your deductible this can translate to significant savings for you. Certain types of labs can also be covered by your insurance if you have a policy but often we can get those same labs cheaper.

We do not do imaging procedures in our office but can find significant cash-pay cost savings at several facilites to get you a great rate. You have the option of having this billed through your insurance but you may miss out on cost savings and less authorization hassles.

There could be depending on the medication! Infinity Health will work to find cheaper medication alternatives as Dr. Karl can DISPENSE medication directly from the office. At times the cost may be cheaper than your copay. We can also work with other medication savings programs that can benefit you.

Only in certain instances for certain unusual labs, vaccinations or procedures. But that will be rare and we would talk about that first. But if you have your own insurance your insurance may cover some of those items. That depends on the individual and their policy.

There may be certain occasions where home or workplace visits are available for an extra travel fee. Those are at the discretion of Dr. Karl or Dr. Samia.

YES! Dr. Hanson injects Botox and Fillers for cosmetic purposes.

Cosmetics are not included with the DPC Membership and are a separately payable service. Learn more HERE.

YES! Dr. Hanson is certified to engage in buprenorphine/naloxone prescribing.

Individuals who wish this service must enrol in Infinity Health. The membership fee does not cover this service. A separate payment is due at the time of each visit.

We will make sure that the the ER physician or hospital based physican knows your personal circumstances. We will directly communicate with those hospital-base care team members.

Direct contact helps us provide the best post-discharge care.

If you feel that you have emergency we want you to call us! But don’t wait if you feel it is a life or limb threatening emergency, go the Emergency Room if you feel necessary. But we would like to know so we can call that ER

For Urgent issues, call us! Often we can handle the issue without you having to go to the Urgent Care. We will try to see you that day or the next. This avoids the high cost of Urgent Care also!

24/7 contact still applies. We can arrange contact through telemedicine or virtual visits.

We want to be there when you need us. If we think you need to see someone in person at your remote location we will discuss your case with whoever is treating you.

Someone will be in our office during our regular business hours for typical routine issues.

We are otherwise available throughout the day. We will answer your call directly or get back to you very shortly.

If we are not in the office we are still easily reachable and wants to be available. That is the purpose.

If my doctor is on vacation and out of communication contact, the other doctor will cover until their return.

We can handle the vast majority of medical problems although we at times ask specialists to provide certain care.

We will directly work with that specialist BEFORE you go so they know why you are going. Then will encourage that care recommendations be turned over to us to provide continuity and lower costs to you.

Specialist visits are NOT covered under the membership fee.